How can I return my ordered item?

We want you to be 100% satisfied with your gutter pro vac order. If you're unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. Please note the following conditions:

  1. All returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals. We will not accept dirty, broken, or used products or any items in non-standard packaging.

  2. Enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. 

  3. Please insure your item with the carrier and send the tracking number to once it ships.

PLEASE READ: Given the high cost of this equipment, we treat this sale differently and insist on having a screening call to ensure that there is a fit and expectations are inline with what the equipment can deliver.  We will take returns on the gutter cleaning equipment in the following circumstances.

1.  The equipment is very little used if at all.

2.  The equipment is in the original packaging.

Once we receive this equipment back we will inspect it and we will refund the amount paid minus the actual original shipping cost ($200-$300).  The return shipping will be at the customer's expense.

We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse minus the actual shipping cost of us shipping the product to you.

NOTE:  You are liable for shipping both ways if you decide to return these products. Even though on our website we offer Free Shipping, there is no such thing as free shipping, we build the shipping into the price. If you want to return, we will work out the exact shipping costs to send the equipment out to you and deduct this from the refund.  You are responsible also to pay for the shipping back to us of the returned items. Also, there are certain items that are not returnable and will be clearly stated on the listing.
All items must be returned to:

D&D (GutterProVac)
200 S Fifth St
Mayfield, KY 42066

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