What should I do if my package arrives damaged or has missing parts?

In the unlikely event that your item arrives damaged or is missing parts, please email us the details at service@gutterprovac.com. Contact our customer service department within 7 business days of the delivery date to report any damage.

If your order arrives at your door damaged, broken, or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item.

NOTE: Please DO NOT refuse any shipments as this limits our options in getting you a perfect item. Requests for replacement parts will be processed as quickly as possible but expect them to take 1 week to be received.
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